Non-Refundable Deposit.
- All programs (Cape Town, Lisbon, and Online) require a non-refundable deposit of USD $950.
- The deposit is strictly non-refundable under any circumstances, except where required by applicable law.
Refunds for Program Cancellation by iXperience.
If cancellation is due to circumstances beyond iXperience’s control (e.g. travel bans, government restrictions, force majeure): Refunds will exclude non-recoverable costs in addition to the deposit, and will be processed within 40 working days. No further claims can be made against iXperience for losses or damages arising from cancellation.
Program Cancellation by the Participant – Abroad Programs.
Applicable dates
Your Cancellation
(Standard Reasons)
On or before 31 Dec 2025
100% refund (minus deposit)
1 Jan – 28 Feb 2026
75% refund of the non-refundable portion
1 Mar – 31 Mar 2026
50% refund of the non-refundable portion
From 1 April 2026 onward
No refund
Program switch (90 days before program start date)
Difference refunded minus vendor fees
Extenuating Circumstances.
- Refund requests for exceptional situations (e.g., severe illness, death of a direct family member) will be assessed on a case-by-case basis.
- Requests must be made in writing and supported by appropriate documentation.
- iXperience reserves the right to verify all documentation before deciding.
Program Switches.
- Switching from one program to another may result in a refund or additional charges, depending on the fee difference.
- Any refund due will exclude the deposit and non-recoverable vendor costs and will be processed within 40 working days.
Airline Tickets and Travel Documentation.
- iXperience is not responsible for flights, visas, or incidental travel costs, regardless of the reason for cancellation.
- Program placements are non-transferable without prior written consent.
Processing of Refunds.
- Refunds will be processed in the original currency and payment method where possible.
- Bank or currency conversion fees are the responsibility of the participant.
FAQ Section.
To make the policy clear and address common queries, add this expandable FAQ on the website. Questions are based on typical user concerns from study abroad forums and policies.
- What is the deposit, and why is it non-refundable?
The deposit secures your spot and covers our planning costs (e.g., admin, marketing). It's always kept, no exceptions, to protect our limited program capacity.
- What counts as an 'extenuating reason' for a better refund?
Things like serious illness (physical or mental, with a professional note), death of a direct family member (parents, siblings, guardians)
- How do I request a deferral instead of canceling?
Email us with your reasons for requesting a refund. If approved (>90 days' notice), it's free and your spot rolls over.
- What if the program switches from abroad to online?
We'll refund the price difference minus any vendor fees we've paid. If you cancel due to the change, it falls under standard rules unless it's force majeure (then, it's extenuating if it affects you personally).
- How long until I get my refund?
We'll email a breakdown of the amount to be deducted, and once account details have been provided, the refund will be made within 40 working days from the date of account confirmation.
- What about flights or visas if things go wrong?
We suggest buying flexible tickets and insurance. We partner with providers for easy bundling to cover these.
- Can I transfer my spot to a friend?
No, unless we approve in writing (which is rare, for security reasons). Apply early to avoid issues.
- What if iXperience cancels the program?
Full refund (including deposit if it's our fault; minus unrecoverable costs like global events). - How do I prove a valid reason?
Submit documentation to us via email
